Privacy Policy

Last updated: April 2026

This Privacy Policy describes how RICHEASE INC. ("RichEase", "we", "us", "our") collects, uses, and discloses your personal information when you use our services.

1. Information We Collect

We collect information you provide directly, including:

• Account Information: Name, email address, company details (for business users).
• Customer Information: Names and phone numbers of customers you add for order updates.
• Mobile Information: If you opt in to receive SMS alerts, we collect your phone number, consent status, and related submission metadata for compliance and messaging operations.
• Order Data: Order numbers, order status, fulfillment milestones, and return/refund events.

2. How We Use Your Information

• Provide, maintain, and improve our order update Services.
• Send transactional SMS order updates (with explicit consent).
• Use AI models to optimize send timing and message relevance.
• Send order confirmations, reminders, and follow-up messages.
• Communicate important updates about your account or orders.
• Monitor and analyze trends, usage, and activity to improve our Services.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.

3. SMS Communications

This opt-in program is for transactional ecommerce order updates.

Transactional SMS: If you provide explicit consent to receive order updates, we send transactional messages for order confirmations, shipping updates, delivery notifications, and return/refund status updates. Message frequency varies based on your order activity.

Consent Records: We retain records of SMS consent, including consent source, timestamp, and submitted number to support carrier and legal compliance requirements.

Opt-Out: You may opt out of SMS at any time by replying STOP to any message. Upon opt-out, we process your request immediately and send a confirmation message.

Mobile Information Sharing: We do not share, sell, or rent mobile phone numbers or SMS opt-in data to third parties for marketing or promotional purposes. We may share mobile information with our SMS service providers acting solely on our behalf to deliver the messages you requested and to maintain required compliance records.

4. Message Examples

Examples of SMS messages we may send:

• "RichEase: Order #10482 confirmed. We’ll text you when it ships. Reply STOP to unsubscribe."
• "RichEase: Order #10482 shipped via UPS. Track: https://example.com/track/10482"
• "RichEase: Order #10482 delivered today at 2:14 PM. Need help? Reply HELP."
• "RichEase: Return for order #10482 was received. Your refund is now being processed. Reply STOP to unsubscribe."

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. SMS consent records, along with associated phone numbers, are retained for compliance purposes, or until you request deletion where legally permitted. Order data is retained according to your business needs.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal data.
• Rectify inaccurate personal data.
• Request deletion of your personal data.
• Object to processing of your personal data.
• Withdraw SMS consent at any time (reply STOP).

7. Contact Us

RICHEASE INC.
EIN 33-4666601
Registered office: 5142 N ACADEMY BLVD UNIT 4322, COLORADO SPGS, CO 80918, USA
Email: battula.hemanth@richease.org